Screenshots (Version 1)

The customer can chat with the service providing company when the driver has cancelled various rides, the driver isn’t professional in his approach, the driver asked for extra money which is illegal according to company policies, the cab booked is taking time to arrive without any reasons, etc.

As a customer of this Gojek clone software, you can check using the app where did you last go using the cab services. Apart from that you also get a fair idea of how much money you have actually spent on your daily travelling expenses. Moreover, from the order history you can also rate your past experience with the driver. 

While logging into this Mulit-service app you can sign in using your email ids and phone number. The OTP will be generated in your provided phone number and after that, you will be signed in. All your payment receipts will be provided in your email id. You can keep track of your expenses from time to time.

As a customer, you have all the right to check out a driver’s profile. If the driver’s profile doesn’t suit you then you can cancel your ride and book another. Customers like you provide reviews about their cab drivers every time they take a ride. It can be bad as well as good. It may be so that you are going to an unknown destination and your driver must know the route.

As soon as you book a cab you can track your driver so as to figure out where exactly he is. If you have taken the cab then you can share your ride details with any of your close friends or family members so that if anything goes wrong then they can keep a check with the help of a live tracker. 

After you have logged in your multi-service application you will be able to see offer banners and promotional ads. These are a form of advertisements to attract you as a customer. Display banners are always customized for different customers. Maybe you are a person who takes a cab from the service every day so for you, they are willing to subsidize the rate.

As a client, you can call your driver up to know how much more time will he take to pick you up. At times, the GPS stops working and this is when both drivers and customers face a problem locating one another. Other times the driver may not be aware of the routes despite the training provided to them about using GPS.

After you have booked your cab you will be shown various payment methods. The payment methods include credit cards, debit cards, online wallet, UPI and cash. If you wish to pay using your cards then you must save the entire card details. In fact, payment through cards and online wallet is the most hassle-free mode of payment.

The restaurant owners can view the order requests, and update the order status to New orders , Confirmed orders, picked up orders, cancelled orders, denied orders etc. Based on the order updates the user will get automated notifications.

The service provider tries to solve various concerns and grievances of the customers by chatting. A customer is annoyed when several of his bookings get cancelled by a cab driver. Many a time it may so happen that a customer has booked a cab for a short journey and the cab driver cancelled it. The grievances of the customers are solved by the service provider using chats which is automated. 

The service provider in this gojek clone software can check how many customers have opted for their services. Every service provider has a target to achieve every month. By viewing their order history they will get a fair idea of how many more customers have to be targeted so as to achieve the target for the month. The order history also shows the number of times a customer opted for their services. 

The service provider calls up the user when the customer has already reported a problem. Maybe the cab driver was impolite and his behaviour was rude. During those times, a customer will file a complaint. The service provider calls up the customer so that their grievances can be met. The service provider ensures to resolve the conflict.

The service providers sign up using social media platforms. If the service owner has to put up some information on social media regarding their services or offers then they can do so using their multi-service application. The service providers do not require signing up in the social media platforms separately while using this app.

The service provider can log into the application and check the history of their earnings. The history of the earnings will help them understand how much more customers need to be there for the target fulfilment in a month. The earnings history also helps them keep track of their monthly profits and losses. 

The service provider keeps a check on the availability of drivers and cabs for the day. If they find that customer demands are more than what they had expected then cabs are sent to the areas where it is much needed for the day. There are times when a particular zone requires many cabs within a city.

Service providers keep a check which car is going in which direction. This is done to keep a check on the driver. Many times cabs are driven to other areas and customers get delayed for their destination. To avoid customer complaints service providers need to keep a check on the drivers of the cabs. At the same time, the security of the customers is ensured. 

The service providers in this multi-service application ensure flexible vehicle options. There can be a traveller who is travelling all alone. In that case, he would not require a premium car with a lot of space. Customers travelling alone prefer a hatchback or an SUV which comes within their range. It will be worthless if one asks for a cab which is spacious when travelling alone.